Effective Date: January 1, 2026
Last Updated: January 1, 2026
Information We Collect
TopoLink AI collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any infrastructure data you choose to upload or connect to our platform. We also automatically collect certain information about your device and how you interact with our services, including IP addresses, browser types, operating systems, and usage patterns.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including processing and analyzing your infrastructure data to generate topology maps and insights. We also use your information to communicate with you about our services, send you technical notices and security alerts, and provide customer support. Additionally, we may use aggregated, de-identified data for research and development purposes to enhance our AI algorithms and platform capabilities.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users, provided they agree to keep this information confidential. We may also disclose your information when required by law, to protect our rights or property, or to ensure the safety of our users.
Data Security and Protection
We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us. Upon deletion, we will remove your personal information from our active systems within 30 days, though some information may remain in backup systems for a limited period for security and legal compliance purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States, where our servers and service providers are located. These countries may have different data protection laws than your country. When we transfer your information internationally, we implement appropriate safeguards to protect your privacy and ensure compliance with applicable data protection regulations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, or delete your information, the right to data portability, and the right to object to certain processing activities. You can exercise these rights by logging into your account settings or contacting us directly. We will respond to your requests within the timeframes required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to provide and improve our services. This includes essential cookies necessary for our platform to function, analytics cookies to understand how you use our services, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.
Third-Party Integrations
Our platform may integrate with third-party services and applications to provide enhanced functionality. When you connect third-party services to our platform, we may receive information from those services in accordance with their privacy policies and your authorization. We encourage you to review the privacy policies of any third-party services you connect to our platform.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA. To exercise your rights, please contact us using the information provided below.
European Data Protection Rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent where processing is based on consent. To exercise these rights or if you have concerns about our data processing, you may contact us or your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
TopoLink AI Inc.
Email: [email protected]
Address: 123 Innovation Drive, Toronto, ON M5V 3A8, Canada
Phone: +1 (800) TOPO-LINK
Data Protection Officer
For matters related to data protection and privacy compliance, you may contact our Data Protection Officer at [email protected]. Our DPO is responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws and regulations.
Dispute Resolution
We are committed to resolving any privacy-related concerns you may have. If you have a complaint about our privacy practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority or pursue other legal remedies available to you under applicable law.